Frequently asked questions.
What is included during my stay?
During your stay, accommodations are provided along with 5 star service. Three full, delicious meals will be served each day (breakfast lunch and dinner, tips encouraged, but not necessary). You will have full access to the entire resort, pool, beach access, hiking trails, rain boots are provided for deep jungle hikes. The resort offers full wifi access, air conditioned rooms for comfortable sleeping, full electricity to charge all of your devices. If you would like to cook your own meals or get snacks for your stay, there are local grocery stores just a short boat ride away. We can arrange whatever you need - so do not hesitate to ask.
Can I pick my own cabina?
Cabinas are selected at random. If you plan on coming with a guest, you will have a cabina to yourselves. If you are traveling solo, you will share a cabina with one other traveler. We will do our best to make sure needs are met for those who prefer a non co-ed situation. Cabinas are spacious and have a private bathroom. Each cabina is unique and secluded, you will absolutely enjoy your space, we promise!!
What will I need to travel internationally?
A passport of course! Fore Mention: this may seem like a lot, but we can help you! To currently enter Costa Rica, you only need an insurance policy which is easily purchased through a list of providers. Please check your country of residence for current travel restrictions due to COVID. You will have specific requirements to re-enter your country after your visit to Costa Rica.
The following requirements remain during the pandemic:
Complete the digital form called HEALTH PASS and available at https://salud.go.cr
This pass will be available 48 hours before boarding. It must be accessed in an updated browser (except for Internet Explorer). An individual form must be completed for every person, including minors.
Purchase health insurance
It is mandatory that tourists purchase travel insurance, covering their accommodations in case of quarantine and medical expenses due to COVID-19 illness. An explanation of one’s travel insurance coverage, addressing Costa Rica’s requirements, must be uploaded or entered into the HEALTH PASS in order to be reviewed and approved by the Costa Rican authorities. If more information on international insurance is needed, the Costa Rican authorities will contact the passenger at the email address indicated in the HEALTH PASS.
In the case of international insurance, the tourist must request from their insurer a certification issued in English or Spanish, noting at least three conditions, without forgetting to add it to the HEALTH PASS:
Validity of the effective policy during the visit in Costa Rica.
Guarantee of coverage for medical expenses in cases of pandemic disease COVID 19 in Costa Rica, for at least US $50,000 (fifty thousand dollars of the United States of America).
Minimum coverage of US $2,000 for extended lodging expenses due to pandemic illness or trip interruption/cancellation due to illness, which covers the extra cost of the passenger due to quarantine.
If you do not have international insurance, it is possible to opt for travel insurance from Costa Rican companies approved by SUGESE (General Superintendency of Insurance of Costa Rica), which offer their services at Juan Santamaría international airports (city of San José) and Daniel Oduber Quirós (city of Liberia).
National insurances meet all the requirements to have coverage of medical expenses for illness, including COVID-19, for a minimum amount of $20,000 and coverage for extended lodging expenses or quarantine, due to pandemic illness, for a minimum amount of $2,000.
Local insurance authorized for travelers can be valued at the following links. If you have doubts or queries about the requirements or conditions of the insurance, please email seguros@ict.go.cr
Foreigners with temporary or permanent residence or temporary category who return to Costa Rica, and who are not up to date with the corresponding payments with the Costa Rican Social Security Fund, must purchase a temporary local insurance for 22 days or bring an international insurance that complies with the requirements of a foreign tourist.
In the case of foreigners with the migratory category of permanent or temporary resident, or special category in the latter case, with the exception of the Student Subcategory, they must demonstrate the insurance by the Costa Rican social security, which can be verified at https://sfa.ccss.sa.cr/servMedicos/validarDerechos.do
I will need a negative COVID test 48-72 hours before re-entry to my home country, can I get that while I am in Costa Rica with you?
YES! Testing is available near and within the airport in San Jose. You can schedule an appointment for a rapid test as well. Travel to and from you testing center is not covered on the trip. You will be responsible for booking your own tests and aligning them with your flights. If you need assistance, please contact Summer, our booking agent.
Does my booking include guided tours?
Your booking covers your accommodations, 5 star service and three meals per day while you are in Costa Rica. But tours are not covered. You will be free to explore the local beaches, hike on your own, use all amenities like wifi, total pool access, stand up paddle boards and snorkeling gear ((limited use)). If you would like to book guided tours like horseback riding, snorkeling, diving and other tours, we will be able to book for you at the extra cost of the individual tour. We can group up on tours together to save on cost. If you would like to book a tour, please do so with our agent as soon as possible. Please visit our tours page to see details and price estimations to add tours to your itinerary. If you choose to add a tour last minute during your stay, we will do our best to get you a spot!
Are there vegan and vegetarian options for meals?
Yes. Vegan and vegetarian meals can be arranged. You will have a selection of locally grown produce and custom meals during your stay.
Is transportation included during my trip?
Flights are not covered during your trip, while we can help you arrange flights once you are domestic in Costa Rica, we cannot plan your international flights or arrange those for you.
All ground transportation to and from the resort is provided for you and will be arranged in advance. You will have a driver awaiting your arrival when you land from your domestic flight.
What should I pack for my trip?
We will send you a packing list before you leave on your journey, depending on the season you will be visiting. Please be prepared with a few key items:
Sunscreen/hats/sunglasses
Comfortable shoes for hiking around slippery rocks and water. Water sandals and water shoes are great. Bring shoes you don’t mind getting muddy.
Light raincoat for tropical storms and a DRY/waterproof carry bag (especially for camera gear and phones).
Light clothing for warmer weather. Even during rain, the weather is warm and humid. There is laundry available at the resort if you would like to wash your clothing.
Bathing suits! You will probably find that this is the best attire the majority of the day.
Reusable water bottle to bring water on your hikes.
If you have any questions please feel free to email us or contact through our form here online. We are happy to assist with any thoughts you may have!